Operational Agility (OA) is the ability of a business to flexibly and effectively create and utilize resources, processes, and technologies to quickly respond to changes in the market, technology, and customer behavior. This includes the capacity to adapt and improve business processes, embrace emerging technologies, and seize both opportunities and challenges in the digital era.
In recent years, the economy has been in a constant state of change, prompting many companies to shift their strategies. As a result, adaptability has become one of the top criteria in employee performance evaluation. Individuals with this skill tend to bring fresh ideas, demonstrate creativity, and remain flexible in all situations making them highly valuable in today’s dynamic business environment.